Terms of Service

1. Agreement and provider

CatchUp24 is provided by CatchUp Platforms, Inc, a United States company. In these Terms, CatchUp Platforms, Inc is referred to as CatchUp, we, us, or our.

By creating an account, accepting an order, or using the service, the business customer and the person acting for it agree to these Terms. The person accepting represents that they have authority to bind the business.

2. Eligibility and accounts

The service is available only for business or professional purposes. You must be at least 18 years old and may not use the service as a consumer for personal, family, or household purposes.

The customer must provide accurate information, protect account credentials, and notify us promptly of unauthorized access. The customer is responsible for activity through its accounts and authorized users.

3. The service and artificial intelligence

CatchUp24 provides AI-based tools that answer calls and messages, collect information, manage bookings, and perform related functions. Available features depend on the selected plan, configuration, and integrations.

AI systems can misunderstand requests, produce inaccurate responses, or fail to complete an action. The customer must review its configurations, instructions, business data, and integrations, monitor important outcomes, and maintain an appropriate human fallback.

The service is not intended for emergency calls or as a substitute for medical, legal, financial, or other licensed professional advice.

4. Customer responsibilities and acceptable use

The customer may use the service only lawfully and must hold all necessary rights to the data, content, telephone numbers, calendars, and systems connected to its account.

• Keep the information, policies, and instructions supplied to agents accurate and current.
• Do not use the service for fraud, harassment, discrimination, deceptive impersonation, spam, or unlawful content.
• Do not bypass technical limits, security controls, authorizations, or service restrictions.
• Do not attempt to compromise, copy, or derive the service's code or models except where applicable law expressly permits it.

5. Calls, messages, and consent

The customer decides whom to contact, which use cases to enable, and which instructions to give the agent. For those communications, the customer is the party that makes or initiates the call or message.

The customer must comply with all applicable telemarketing, do-not-call, messaging, artificial voice, caller identification, recording, transcription, and privacy laws. It must give clear notice that AI is used and obtain, document, and manage every required consent before the relevant processing or communication begins.

The service must not be used to contact emergency services or people who cannot lawfully be contacted.

6. Customer data and privacy

The customer determines the purposes and means of processing data about its contacts and customers. Where applicable, the customer acts as controller or business and CatchUp acts as processor or service provider for that data. CatchUp separately processes account, billing, usage, and security data to operate its platform.

The customer must not collect sensitive data through the service unless it is necessary for the use case. A data processing agreement may be made available where required by applicable law or the commercial agreement.

7. Plans, fees, and payment

The plan, term, usage limits, fees, and additional charges are those shown at purchase or in the applicable order. Recurring plans renew for successive terms until cancelled unless the order states otherwise.

The customer authorizes us to charge applicable fees and taxes. Cancellation takes effect at the end of the paid term unless the order or applicable law states otherwise. Payments are non-refundable except where required by law or expressly agreed in writing.

We may suspend access for overdue amounts after reasonable notice where practicable.

8. Third-party services

The service uses or integrates with AI, telephony, messaging, payment, hosting, calendar, and other providers. Use of a third-party service may be subject to that provider's terms. CatchUp does not control third-party systems and is not responsible for outages or changes caused by them except as required by law.

9. Intellectual property

CatchUp and its licensors retain all rights in the platform, software, models, documentation, trademarks, and improvements. During the subscription term, we grant the customer a limited, non-exclusive, non-transferable right to use the service for its internal business operations.

The customer retains its rights in data and content it supplies. It grants CatchUp the rights necessary to host, process, transmit, and display that material solely to provide, protect, and operate the service under the agreement and Privacy Policy.

If the customer provides feedback, CatchUp may use it without restriction or compensation and without publicly identifying the customer as its source.

10. Confidentiality

Each party will protect the other's confidential information using reasonable care, use it only for the contractual relationship, and disclose it only to people who need it and are subject to suitable obligations. Confidential information excludes information that is public without breach, already lawfully known, lawfully received from another source, or independently developed.

11. Availability and service changes

We work to make the service reliable, but do not guarantee uninterrupted or error-free availability. We may change features for security, compliance, performance, or product development. If a change materially reduces a purchased core feature, we will give reasonable advance notice where practicable.

12. Suspension and termination

The customer may stop using the service or cancel its plan through the account or order process. We may suspend or terminate access for a material breach, security risk, unlawful use, non-payment, or where necessary to comply with law.

Where practicable, we will give notice and a reasonable opportunity to cure. On termination, the right to use the service ends. Provisions that by their nature should continue will survive, including payment, confidentiality, intellectual property, liability, and dispute terms.

13. Warranties and disclaimers

Each party represents that it has authority to enter these Terms. Except for express warranties in an order and to the fullest extent permitted by law, the service is provided as is and as available. CatchUp does not warrant that every AI response will be correct, every communication will reach its recipient, or the service will satisfy every regulatory requirement applicable to the customer.

14. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, special, incidental, punitive, or consequential damages, or for lost profits, revenue, goodwill, or data, even if advised that such damages are possible.

To the fullest extent permitted by law, CatchUp's total liability arising from the service will not exceed the fees the customer paid CatchUp for the service during the twelve months before the first event giving rise to the claim. These limits do not apply where applicable law prohibits their exclusion or limitation.

15. Indemnity

The customer will defend and indemnify CatchUp and its directors, employees, and affiliates against third-party claims arising from customer data or content, communications initiated or configured by the customer, missing required notices or consents, or unlawful use of the service, except to the extent the claim is caused by CatchUp's breach of these Terms.

16. Changes to these Terms

We may update these Terms to reflect changes to the service, law, or operational risk. For material changes, we will give reasonable notice through the service, email, or website. Changes apply from the stated date. If the customer does not agree, it must stop renewal and use by that date.

17. Governing law and disputes

These Terms are governed by applicable United States law, without regard to conflict-of-law rules. Before starting a formal dispute, each party must give written notice and try in good faith to resolve it for at least thirty days. If no agreement is reached, a claim may be filed in a court with jurisdiction over the parties and subject matter.

18. General

The customer may not assign the agreement without CatchUp's written consent except as part of a reorganization, merger, or sale of substantially all its business. CatchUp may assign it to an affiliate or as part of a reorganization or sale. Neither party is responsible for delay caused by events beyond its reasonable control.

These Terms, the order, the Privacy Policy, and any agreement they expressly incorporate form the entire agreement for the service. If terms conflict, the order controls first, then a data processing agreement, then these Terms. If one provision is unenforceable, the others remain effective. Failure to enforce a right is not a waiver.