Privacy Policy

1. Controller

The data controller is CatchUp24, reachable at team@catchup4you.com and via catchup24.app.

2. Data we collect

Depending on how you use the site, we may process:

• Browsing and technical data (IP address, user agent, pages visited) for security, diagnostics, and analytics.
• Email address, if you join the waitlist or request commercial information.
• Phone number, if you use “Call me” / AI callback: we use it to place an immediate outbound call.
• Voice conversation content (and, if enabled, recording) processed via our voice AI provider and related telephony partners.
• Information you voluntarily provide on the call or in forms (name, business, needs, follow-up email).

3. Purposes and legal bases

We process data to:

• Provide the requested service (callback, demo, product information) — performance of pre-contractual steps / contract.
• Protect security and limit abuse of public call features — legitimate interest.
• Improve the site and measure conversions (analytics) — consent or legitimate interest, depending on the tool and setup.
• Respond to enquiries and commercial follow-up — consent or legitimate interest, depending on context.
• Comply with legal obligations where applicable.

4. AI callback from the website

When you enter your number and request a call, you agree to be contacted immediately at that number by CatchUp24 via an automated voice agent.

The call is to answer questions about CatchUp24 and collect qualification information. It is not a third-party merchant receptionist and does not book beauty appointments for third parties.

Your number and request metadata may be rate-limited to prevent abuse. We do not sell your number to unrelated third parties for marketing.

5. Recipients and processors

We may share data with providers that help us run the service — for example hosting, databases, voice AI, telephony (e.g. Twilio), email, and analytics — only as needed and under appropriate contracts.

Some providers may process data outside the EEA; where required we use safeguards available under applicable law (e.g. standard contractual clauses).

6. Retention

We keep data only as long as needed for the purposes above: for example commercial enquiries and call transcripts for follow-up and service improvement, technical logs for security, and waitlist data until withdrawal or the end of the launch campaign, unless a longer legal retention applies.

7. Your rights

Where applicable (e.g. GDPR), you may request access, rectification, erasure, restriction, objection, and portability, and withdraw consent where processing is based on consent. You may also lodge a complaint with a supervisory authority.

To exercise your rights: team@catchup4you.com.

8. Children

The website and callback features are not directed at children. We do not knowingly collect children’s data.

9. Updates

We may update this notice. The date above shows the latest revision. Continued use of the site after material changes may constitute acceptance of the updated version, to the extent permitted by law.